Returns & Refund Policy

130-Day Return Window

At Three Brothers Stores LLC, customer satisfaction is our top priority. We offer a 30-day return policy, meaning you have 30 calendar days after the date of delivery according to carrier tracking to request a return, exchange, or refund.

If 30 days have elapsed since your order was delivered, we unfortunately cannot offer a full refund or exchange, though warranty assistance may still apply depending on the product manufacturer.

2Eligibility & Item Condition

To qualify for a standard return and full refund:

• The item must be in its original condition: unworn, unused, unwashed, and undamaged.
• All original tags, packaging, user manuals, accessories, and parts must be intact.
• You must provide the order number or receipt of purchase associated with your email.

3Damaged, Defective, or Incorrect Items

Please inspect your order immediately upon delivery. If your item arrived damaged, defective, or you received the wrong product, please contact us within 7 days of delivery.

We will ask for photos or a short video demonstrating the issue. Once verified, we will arrange one of the following based on your preference:

4How to Initiate a Return

Starting a return is straightforward and fast:

1. Contact Us: Email us at support@threebrothersstores.com with your Order ID and the reason for your return.
2. Receive Return Authorization: Our team will review your request within 24 hours and provide an authorized Return Merchandise Authorization (RMA) along with the appropriate return shipping address (we operate dedicated return facilities in the United States and Europe).
3. Package & Ship: Pack the item securely in its original packaging and mail it back using the provided instructions.

*Please do not send items back without first requesting a return authorization, as unauthorized packages cannot be matched to your account.

5Refund Processing Time & Method

Once your returned item is delivered to our fulfillment hub, our quality control team inspects it within 2 to 3 business days. You will receive an email confirmation once the inspection is complete and your refund is approved.

All approved refunds are automatically processed through Stripe directly back to the original credit card, debit card, or payment method used during checkout.

• Credit/Debit Cards: Typically reflect on your statement within 5 to 10 business days depending on your issuing bank.
• Apple Pay / Google Pay: Typically reflect within 3 to 5 business days.

6Order Cancellations

We process and route orders quickly to ensure rapid delivery. If you need to cancel an order, please email support@threebrothersstores.com within 12 hours of placing your order. If the order has not yet been processed or dispatched by our logistics facility, we will cancel it immediately and issue a 100% full refund. If the package has already shipped, you may return it once delivered under our 30-day return policy.